At Rolex Clean Factory, we prioritize ensuring the safe delivery of your package. Should you encounter any issues with receiving your order, rest assured that we will cover the cost of reshipment.
Key Points to Note:
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Shipping Details Responsibility: It is crucial that you provide accurate shipping information to facilitate smooth delivery.
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Duties and Import Fees: Please be aware that you are responsible for any applicable duties or import fees associated with your order.
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Customs Declaration: To minimize the risk of incurring import taxes, we label all packages as low-value “Gifts.”
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Origin of Shipment: All our products are dispatched directly from our warehouse in Hong Kong.
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Tracking Information: You will receive a tracking number via email and SMS to monitor the status of your shipment.
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Tracking Information Availability: Kindly note that it may take up to five days for your tracking details to reflect on the shipping company’s website.
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Customs Clearance: In certain regions, packages might experience delays during the customs clearance process.
Shipping Costs and Timeframes:
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Shipping Costs: Shipping expenses to each country are calculated at checkout based on distinct global shipping zones.
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Processing Time: Orders typically undergo processing within 2-5 business days.
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Shipping Time: Expect delivery within 8-15 business days from the shipping date.
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Extended Processing Times: Some items may have prolonged processing durations, particularly during high order volumes.
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Possible Delays: Please be mindful that timeframes may extend during peak periods of activity.
We are committed to providing a seamless shipping experience and ensuring your satisfaction with every aspect of our service.