OUR RETURN POLICY
At Clean Factory, customer satisfaction is our top priority. We strive to ensure a hassle-free return process for our valued customers.
Money Back Guarantee
We proudly offer a 30-day money-back guarantee for items that meet certain criteria:
- If an item fails to arrive
- If an item is faulty or damaged
- If an item does not match the listing
Non-Delivery of Items
In the event that an item does not reach the buyer’s specified address, the buyer is entitled to a full refund, including the original shipping costs. It is crucial for the buyer to promptly contact the courier if there are delivery issues or if the address cannot be located. Failure to do so may result in forfeiture of the refund.
Reporting Issues
Buyers should report non-delivery or unavailability for collection once the estimated or actual delivery/collection date has passed. Reports must be made no later than 30 calendar days after the estimated or actual delivery/collection date.
Faulty Items or Mismatched Listings
For faulty watches or items that do not align with the listing, we gladly accept returns for a full refund or replacement, based on the buyer’s preference.
Return Process
To initiate a return, kindly send a request within 30 calendar days after the delivery date to [email protected]. All products must be returned using a courier service that provides a tracking number for security and transparency.
Contact Us
If you are dissatisfied with your purchase for any reason, please do not hesitate to contact us. Your feedback is valuable to us, and we are here to assist you in any way we can.
Thank you for choosing Clean Factory.
Sincerely,
Clean Factory Team